Box Office Staff (Casual) – closing 6 Dec

Base: The Playhouse, Derry.
Responsible To: Box Office Manager
Hours: Casual, evenings & weekends required
Contract: Casual ‘As and When’ contract with a 6 month probation period.
Salary: £6.15 – £8.21 per hr depending on age

Job Purpose: To be responsible for the Playhouse Box Office/Reception, welcoming customers to our reception area and selling tickets for events through our Spektrix Box Office system.


  • Sell tickets to customers in person and by telephone.
  • Administer internet ticket sales.
  • Deliver ticket allocation of complimentary seats for sponsors, artists, press and staff and process / distribute / monitor / release as instructed.
  • Be familiar with updates to our computerised Box Office system’s (Spektrix).
  • Manage enquiries and payments for Playhouse education programmes and other related events.
  • Encourage customers to donate to Playhouse activities and join membership initiatives.
  • Ensure all customers respond to marketing questionnaires when booking tickets.
  • Providing a positive and friendly customer experience by interacting with customers.
  • Update and maintain relevant administrative records, and ensure these are appropriately stored.
  • Reception duties at The Playhouse’s front desk and box office, including managing incoming phone calls, dealing with customer queries and general customer care.
  • Manage the efficient running of all Box Office / Reception systems, including telephones, incoming / outgoing post, staff message books, filing, promotional displays, stationery and other resources.
  • Open and close the building, including locking up and setting alarms.
  • Undertake such training as may from time to time be appropriate to the post.
  • Undertake all duties with awareness of, and in compliance with, The Playhouse’s policies, including GDPR, Child Protection & Adults At Risk, Equal Opportunities and Health & Safety Policies.
  • Undertake such other tasks as may be reasonably requested.

Personnel Specification

Experience / Qualifications: Essential

Administration experience.

  • Customer service experience in the hospitality / retail sector.
  • Ability to communicate verbally and in writing in a clear and concise manner with a good temperament.
  • Experience of working in a team.
  • Ability to work flexible hours including evenings and weekends.

Experience / Qualifications: Desirable

  • First aid qualification.

To apply

Please email your CV and a cover letter of no more than one A4 page outlining your skills and experience and your suitability for this role.

Please email your application to:

Deadline for applications is: Friday 6 December 2019


artist forms link
New Belfast Community Arts Initiative trading as Community Arts Partnership is a registered charity (XR 36570) and a company limited by guarantee (Northern Ireland NI 37645).Registered with The Charity Commission as New Belfast Community Arts Initiative - NIC105169.